The Return Policy at ButtonDownDress
At ButtonDownDress, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure your experience is seamless.
Eligibility for Returns
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Returns must be initiated within 30 days of the delivery date.
How to Initiate a Return
- Visit our website and navigate to the Returns section.
- Fill out the return request form with your order details.
- Once approved, you will receive a return authorization and instructions for shipping.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your return is processed efficiently.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Final Sale Items
Certain items marked as “Final Sale” cannot be returned. Please review product descriptions carefully before purchasing.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
For any further questions regarding our return policy, feel free to reach out to our customer service team. We are here to help!
Thank you for shopping with ButtonDownDress. We appreciate your business and strive to make your shopping experience enjoyable.